Coronavirus - what we are doing to keep you safe

CLEAN & SAFE- BOOK WITH CONFIDENCE

 

TURKS HALL. CORONAVIRUS ACTION PLAN

 

When you’re ready to travel again, we’ll be ready to welcome you.

 

As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our Guests – by redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness and these strengthened procedures are designed to give you greater confidence

 

GOOD PRACTICE

 

We’re following all World Health Organisation and UK Government guidelines and have been actively following industry best practice and key tourism bodies and specialists, as they develop their strategies for us to adopt. Once confirmed, we will update our specific Risk Assessment, which identifies the possible risks and then develops the controls needed to reduce the risks. The result of this Risk Assessment is that we have invested in various types of equipment and implemented a number of procedures into our site to reduce the risk of infection and demonstrate to our Guests, that we offer an environment that is safe. We will continue to complete all necessary assessments and certification to validate our own policies. Please note that the guidance is changing constantly, so the following guidelines will continue to be adjusted as guidance is updated.

 

COMMUNICATION

 

We’ll share as much information as possible to provide assurance and transparency:

 

Our Post Covid-19 Health and Hygiene policy will be updated and published on our website before we open.

 

We’ll update all our pre-arrival email communications to provide additional information relating to health and hygiene, making sure that all our guests have received all necessary information to make the most of their stay.

 

For our residents, we’ve considered the entire customer journey to assess how we can keep you as safe as possible, whilst still giving you the outstanding ‘Turks Hall’ experience we’re known for:

 

1. PRE-ARRIVAL

 

You can Book Direct online at www.turkshall.co.uk or by calling us on 07807 193450.

 

The following procedures are for your peace of mind prior to your stay however, we will be happy to talk to you if you have any further concerns or questions.

 

We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include; A high temperature, a new and persistent cough and loss of taste and smell. Find out more.

 

Our booking terms and conditions state that your balance is due 28 days prior to arrival, so payment in advance, allows us to maintain contactless payment. If you have booked directly with us, we will be in contact four weeks prior to your arrival and provide you with all the necessary information about your stay, our latest Covid-19 management processes and information about the local area.

 

2. ARRIVAL & CHECK-IN

 

We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include a high temperature, a new and persistent cough and a loss of taste and smell. Any guests or visitors displaying Covid-19 symptoms may be asked to leave the premises.

 

Please be aware check-in is between 4.30 pm and 6pm.

 

If you have any questions or need assistance during your stay, simply phone us on 07807 193450.

 

A hand sanitising station will be provided at our entry/exit, and we request that all customers sanitise upon entering and leaving the building.

 

Our check-in process has been streamlined to allow for a fast and reduced-contact experience. All surfaces, door handles and equipment will be regularly cleaned and sanitised throughout the day.

 

If you have any special requirements, please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.

 

3. BEDROOMS & BATHROOMS

 

Our usual high cleaning standards have been enhanced and updated to include a new risk-based approach.

 

All surfaces are thoroughly wiped down and cleaned prior to your arrival.

 

Linens, towels and robes are  washed at a temperature above 60°C for optimal disinfection.  No toiletries will be available in the bathrooms.  Please bring your own toiletries.

 

All bathrooms will be provided with Sanitising hand-wash dispensers.

 

Daily servicing will not be available. Linen changes for longer stays will still take place, in consultation with you at the time. 

4. CHECK-OUT

 

An invoice can be provided and sent to you via email, upon request. If you did not book directly with us, you will need to supply an email address to us, if you require a copy of your bill.

 

To check out, all you need to do is ring the bell in the hallway and we will come to say goodbye and collect your key/s.