Coronavirus - what we are doing to keep you safe







When you’re ready to travel again, we’ll be ready to welcome you.


As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our Guests – by redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness and these strengthened procedures are designed to give you greater confidence




We’re following all World Health Organisation and UK Government guidelines and have been actively following industry best practice and key tourism bodies and specialists, as they develop their strategies for us to adopt. Once confirmed, we will update our specific Risk Assessment, which identifies the possible risks and then develops the controls needed to reduce the risks. The result of this Risk Assessment is that we have invested in various types of equipment and implemented a number of procedures into our site to reduce the risk of infection and demonstrate to our Guests, that we offer an environment that is safe. We will continue to complete all necessary assessments and certification to validate our own policies. Please note that the guidance is changing constantly, so the following guidelines will continue to be adjusted as guidance is updated.




We’ll share as much information as possible to provide assurance and transparency:


Our Post Covid-19 Health and Hygiene policy will be updated and published on our website before we open.


We’ll update all our pre-arrival email communications to provide additional information relating to health and hygiene, making sure that all our guests have received all necessary information to make the most of their stay.


For our residents, we’ve considered the entire customer journey to assess how we can keep you as safe as possible, whilst still giving you the outstanding ‘Gloucester House’ experience we’re known for:




You can Book Direct online at or by calling us on 07807 193450.


The following procedures are for your peace of mind prior to your stay however, we will be happy to talk to you if you have any further concerns or questions.


We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include; A high temperature, a new and persistent cough and loss of taste and smell. Find out more.


We strongly recommend that you download the government approved track and tracing app to ensure we are all alerted to any guests who may pose a risk of spreading Covid-19.


Our booking terms and conditions state that your balance is due 28 days prior to arrival, so payment in advance, allows us to maintain contactless payment. If you have booked directly with us, we will be in contact four weeks prior to your arrival and provide you with all the necessary information about your stay, our latest Covid-19 management processes and information about the local area.




We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include a high temperature, a new and persistent cough and a loss of taste and smell. Any guests or visitors displaying Covid-19 symptoms may be asked to leave the premises.


In order to manage potential pinch points, we will ask you to give us your planned arrival time and may ask you to amend it slightly should we already have other guests arriving at the same time. Customers are requested to then contact the hotel on arrival to ensure we are able to meet and greet and are on hand to assist with your Parking, Arrival and Check-in.


Please be aware check-in is between 4.30 pm and 6pm.


If you have any questions or need assistance during your stay, simply phone us on 07807 193450.


A hand sanitising station will be provided at our entry/exit, and we request that all customers sanitise upon entering and leaving the building.


Our check-in process has been streamlined to allow for a fast and reduced-contact experience. All surfaces, door handles and equipment will be regularly cleaned and sanitised throughout the day.


If you have any special requirements, please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.




We have heightened and enhanced our cleaning procedures to include extensive cleaning of shared surfaces throughout the day.


We have set up hand sanitising stations for you to use and we politely ask you use these when entering the building.


We ask that guests who are staying with us use the bathrooms in their bedrooms.


When walking through the building, we will ask that you please use your discretion and consideration by keeping a social distance of a minimum of 2 metres between yourself and other guests.




Our usual high cleaning standards have been enhanced and updated to include a new risk-based approach.


Every guest bedroom and en-suite will be fully sanitised before each stay and not accessed afterwards, to ensure no contamination occurs prior to your arrival.


Fabric items such as mattresses, pillows, cushions, carpet, chairs and other furniture are sprayed with an approved sanitising solution, which is effective in killing Covid-19 but otherwise harmless to you and us.


All surfaces are thoroughly wiped down and cleaned prior to your arrival.


Linens, towels and robes are professionally washed at a temperature above 60°C for optimal disinfection.  No toiletries will be available in the bathrooms.  Please bring your own toiletries.


All bathrooms will be provided with Sanitising hand-wash dispensers.


We would ask you not to touch the books in any of the rooms.


TV Remote Controls will be covered in individual plastic bags, which enable easy cleaning and can be changed between guest stays.


Daily servicing will not be available. Linen changes for longer stays will still take place, in consultation with you at the time.  We would ask you to put your bedding and towels in the Laundry bags provided on departure or if you are having a change of linen.




We have reconfigured our breakfast room and other public spaces to ensure that social distancing can be adhered to. We will take all necessary measures to deliver minimum contact, ensure hygiene standards and social distancing are maintained, without losing the magic.


Breakfast service will continue to be offered to order. Foods such as granola, muesli, fruits, seeds etc, will be offered on the menu.


We’ll split breakfast into two time slots so that we can ensure that social distancing is maintained.


Tables will be sanitized between sittings


A Hand sanitising station will be set up at the entry/exit point to use and should be used every time you enter or exit the Breakfast Room.




An invoice can be provided and sent to you via email, upon request. If you did not book directly with us, you will need to supply an email address to us, if you require a copy of your bill.


To check out, all you need to do is ring the bell in the hallway and we will come to say goodbye and collect your key/s.


We ask that you use the hand sanitiser before leaving the building.




We will check our temperatures on a daily basis.


Hand sanitising stations are located at all entry and exit points back of house for the teams to use.


We are dedicated to ensure we keep up to date with any changes to government guidelines, and therefore, subject to the latest guidelines we will be constantly reviewing our processes and precautions. This guide will be updated to give you the very latest information.




It is essential that you do not travel if you are unwell or are demonstrating any Covid symptoms (fever, cough, loss of smell).


Please let us know if you are worried about your symptoms ahead of your stay and we will move your booking to a future date to suit you.


We may check your temperature on arrival, and if you are showing symptoms of a fever, we will ask you to head back home.


If you develop symptoms during your stay, we ask that you immediately head home to self-isolate and seek a test.


We ask you to download and use the track and trace app when it is fully operational.  Please don’t hesitate to contact us if you need any advice.